If you don't see start and end times in the time entries view or the export, but only the duration. Please check, if:
Tyme supports two different time tracking modes: The cluster mode and the slot mode. The cluster mode is the equivalent of a pause, since only one time entry is created per task and day. No start and end times are recorded, only the duration. So if you don't want to have a new time entry for every interruption of your task, switch your project to cluster mode (Project > Edit).
If you think the recorded durations are wrong, please check the rounding settings for the task.
If you set the rounding for example to 15 minutes, time will display only rounded times and not the exact tracked duration.
When your PDF doesn't contain any time entries, please make sure, that:
Open the edit dialog for the task you want to activate Geofencing, scroll down to the Geofencing section and activate the checkbox. Enter the location by street name or by dragging the map.
If geofence tasks don’t work properly, enlarge the radius of your location. The GPS signal might be bad in this area.
Please open the Mac App Store and click on the ‘Updates’ tab. If you’re not logged in, log in first. You should see a newer version of Tyme there, click on ‘Update’. You can turn on automatic updates in the Mac App Store preferences.
If you don't see a newer version, please log out of the Mac App Store, restart your Mac and log back in.
In rare cases it can happen, that Tyme can’t launch after downloading it from the Mac App Store. Since the purchases and downloads are managed by Apple, we cannot directly fix this, but here are some steps make it work again:
Delete the app from your Mac via the Launchpad app. In the Launchpad, click and hold on the app icon, then click the ‘X’ icon. Log out of the Mac App Store (Store > Sign Out) Restart your Mac Open the Mac App Store, Log in again and go to your purchases tab. Install Tyme. If you’re still encountering issues, please contact Apple directly.
Please double check, that:
The initial sync can take some time. Please check the sync status (Mac: Click on the Cloud in the Tyme Toolbar. iOS: Check the sync state in the preferences). If the status is “Waiting for Cloud…” or “Syncing…” please be patient.
If everything seems to be ok, but the sync still doesn’t work: Please reboot your Mac and / or iPhone. This can trigger iCloud to sync again.
Still having issues? Please check the iCloud system status.
If you think the sync is stuck, you can reset Tyme’s cloud data: Turn the sync off in Tyme 2 on your iOS devices. On your Mac, open Tyme’s Menubar and hold the ALT key, then select “Reset cloud sync…”. You’ll be asked if you want to delete Tyme’s cloud data. Hit ok, then reboot your Mac. Launch Tyme again and turn the sync back on. Wait for the sync to finish before starting Tyme on other devices.
In case you need to restore your projects and recorded times from a time machine backup:
If you are using the cloud sync you need to delete Tyme’s cloud data first: Delete Tyme from your iOS devices. On your Mac, go to Tyme’s settings > Sync. On your Mac, open Tyme’s menubar and hold the ALT key, then select “Reset cloud sync…”. You’ll asked if you want to delete Tyme’s cloud data. Hit ok.
Open the following folder using the Finder (Go to > Go to folder) “~/Library/Containers/de.lgerckens.Tyme2/Data/Library/Application Support/” and open Time Machine to restore these files: Tyme2.data, Tyme2.data-shm and Tyme2.data-wal
If you want to continue using Team Tyme after you’ve done trialling, a team admin has to activate the subscription within Tyme.
Open the license screen in Tyme (Tyme 2 > Manage License …) and choose the amount of users your team needs. Tyme on all available platforms (Mac & iOS) is included in the subscription for all team members.
If you don’t want to use Team Tyme anymore and want your data deleted from our servers, please follow the instructions after clicking this link. Note that you have to cancel your subscription separately.
You can manage your subscription for Team Tyme directly in the app. Open Tyme’s preferences and choose “Tyme License”.
If you've subscribed to Team Tyme directly via the Tyme Website / Paddle you can cancel your subscription in the “Tyme License” screen in the app.
If you've subscribed to Team Tyme via the App Store and want to cancel the subscription, please go to Manage Subscriptions in your iTunes account.
You can purchase / subscribe Tyme for your Mac using your Credit Card or Paypal account. Just make sure you download Tyme from our Website instead of the Mac App Store in order to start the purchase process from the app.
It can happen, that the activity indicator spins forever after making a purchase via Touch ID on a Macbook Pro. In this case you need to disable Touch ID for the Mac App Store. This is a bug related to Touch ID and In-App-Purchases on macOS.
Please open the System Preferences > Touch ID Preferences, then disable iTunes & App Store and reboot your Mac.
This error means, that you’ve disabled In-App-Purchases on your iPhone. Please go to the Preferences > General > Restrictions > In App Purchases and re-enable them.
If you get this error message, it’s very likely that a firewall is blocking Tyme’s internet traffic. Please make sure that downloaded and signed applications are allowed to make connections in your System Preferences > Security & Privacy > Firewall. If you’re running tools like Little Snitch, please allow Tyme’s traffic in it’s preferences.
If you purchased Tyme through the Mac App Store and downloaded Tyme from the Mac App Store with the same Apple ID you purchased it with, your license will automatically activate. Did you buy Tyme directly from our website? Then please download it here. You have received your license by email. If you no longer have the email, send us a message and we'll resend the license to you.
The purchase (Single user or subscription) is bound to your Apple ID and is stored locally on your Mac / iPhone. Please make sure you have downloaded Tyme with the same Apple ID for which you have made the purchase. If you’re having issues, please log out of the App Store, reboot your Mac / iPhone, then open Tyme > Manage License and hit “Restore purchase”. If this doesn't help, please delete Tyme from your Mac / iPhone and reinstall it from the App Store.
This message appears when you are currently in a different country than the country of your App Store account. Luckily, you can fix this with one simple command:
If you see this message during a purchase: Please check if you have In-App-Purchases disabled for your Apple-ID. You can turn them back on on your iPhones preferences > Screen Time > Restrictions > iTunes & App Store > In-App Purchases.
If that doesn't solve your issue, please get in contact with Apple at: www.apple.com/support/itunes/ww/. In general their support is quick. If you need an extension of your trial while you wait for Apple to fix this, please get in contact with us.