Frequently Asked Questions

How can I switch to the weekly / annual view?

  • Mac: Click the time frame text (e.g. January 2020) in the top left corner.
  • iOS: Press the time frame text in the bottom area of the screen

How can I change the start of the week?

  • Mac: You can change the start of the week in your Macs System Preferences > Language & Region > First day of the week.
  • iOS: The first day of the week of the country & region configured in the system settings is used.

Start and end times are missing

If you don't see start and end times in the time entries view or the export, but only the duration. Please check, if:

  • You've enabled the "Cluster-Mode" for a project. Then only the duration is tracked instead of start and end times. Set your project to "Slot-Mode" (Project > Edit).
  • You've selected "Show sums" in the export.

How do I pause a timer?

Tyme supports two different time tracking modes: The cluster mode and the slot mode. The cluster mode is the equivalent of a pause, since only one time entry is created per task and day. No start and end times are recorded, only the duration. So if you don't want to have a new time entry for every interruption of your task, switch your project to cluster mode (Project > Edit).

Displayed durations of recorded times seem to be wrong.

If you think the recorded durations are wrong, please check the rounding settings for the task.
If you set the rounding for example to 15 minutes, time will display only rounded times and not the exact tracked duration.

The exported PDF is empty, why?

When your PDF doesn't contain any time entries, please make sure, that:

  • The time frame matches some time entries
  • You’ve selected projects with time entries for that time frame
  • They are billable or you’ve selected the option to include non billable tasks
  • The entries contain durations larger than zero

How do I set up location based tracking on my iPhone (Geofencing)?

Open the edit dialog for the task you want to activate Geofencing, scroll down to the Geofencing section and activate the checkbox. Enter the location by street name or by dragging the map.
If geofence tasks don’t work properly, enlarge the radius of your location. The GPS signal might be bad in this area.

Tyme tells me to update the app, but I don’t know how to update.

Please open the Mac App Store and click on the ‘Updates’ tab. If you’re not logged in, log in first. You should see a newer version of Tyme there, click on ‘Update’. You can turn on automatic updates in the Mac App Store preferences.

If you don't see a newer version, please log out of the Mac App Store, restart your Mac and log back in.

Tyme is damaged and can’t be opened. What now?

In rare cases it can happen, that Tyme can’t launch after downloading it from the Mac App Store. Since the purchases and downloads are managed by Apple, we cannot directly fix this, but here are some steps make it work again:

Delete the app from your Mac via the Launchpad app. In the Launchpad, click and hold on the app icon, then click the ‘X’ icon. Log out of the Mac App Store (Store > Sign Out) Restart your Mac Open the Mac App Store, Log in again and go to your purchases tab. Install Tyme. If you’re still encountering issues, please contact Apple directly.

The cloud sync doesn’t seem to work, what can I do?

Please double check, that:

  • The sync is activated in Tyme (Preferences > Sync)
  • You have the latest version of Tyme installed on all devices
  • You’re using the same iCloud account on all devices
  • You’re logged in into iCloud and “iCloud Drive” is enabled for Tyme
  • No Firewall / App is blocking Tyme’s network traffic (Little Snitch, etc.).
  • You have enough iCloud Storage left

The initial sync can take some time. Please check the sync status in Tyme's preferences. If the status is “Waiting for Cloud…” or “Syncing…” please be patient.

If everything seems to be ok, but the sync still doesn’t work: Please reboot your Mac and / or iPhone. This can trigger iCloud to sync again.

Still having issues? Please check the iCloud system status.

If you think the sync is stuck, you can reset Tyme’s cloud data: Turn the sync off in Tyme on your iOS devices. On your Mac, open Tyme’s Menubar and hold the ALT key, then select “Reset cloud sync…”. You’ll be asked if you want to delete Tyme’s cloud data. Hit ok, then reboot your Mac. Launch Tyme again and turn the sync back on. Wait for the sync to finish before starting Tyme on other devices.

I need to restore my data from time machine, where are the files?

In case you need to restore your projects and recorded times from a time machine backup:

If you are using the cloud sync you need to delete Tyme’s cloud data first: Delete Tyme from your iOS devices. On your Mac, go to Tyme’s settings > Sync. On your Mac, open Tyme’s menubar and hold the ALT key, then select “Reset cloud sync…”. You’ll asked if you want to delete Tyme’s cloud data. Hit ok.

Open the following folder using the Finder (Go to > Go to folder) “~/Library/Containers/com.tyme-app.Tyme3-macOS/Data/Library/Application Support/” and open Time Machine to restore these files: Tyme3.data, Tyme3.data-shm and Tyme3.data-wal

Where can I download Tyme 2?

If you initially bought Tyme 2 via our website, you can download it here: Tyme2.zip. If you can't find your license anymore let us know. We'll resend it to you.

If you bought Tyme 2 via the Mac App Store or the App Store you can still download it via your purchases. Open the App Store, click on your profile picture and search for Tyme 2.

Note that we don't provide any more updates to Tyme 2.

How can I import my data from Tyme 2 into Tyme 3?

Tyme 3 imports your data from Tyme 2 automatically during the first start. Alternatively you can always import the data manually using the Mac apps:

  • Tyme 2 > File > Export > Format > Database > Export
  • Tyme 3 > File > Import > Tyme 2

How does the team subscription work?

If you want to continue using Team Tyme after you’ve done trialling, a team admin has to activate the subscription within Tyme.

Open the license screen in Tyme (Tyme 3 > Manage License …) and choose the amount of users your team needs. Tyme on all available platforms (Mac & iOS) is included in the subscription for all team members.

How can I delete my team?

If you don’t want to use Team Tyme anymore and want your data deleted from our servers, please follow the instructions after clicking this link. Note that you have to cancel your subscription separately.

How do I migrate my Team to Tyme 3?

All you need to do to use Tyme 3 with your team is download Tyme 3 and log in. All data will be there right there, and you're ready to go. Please note that you have to download Tyme either from our website if you have subscribed directly through us, or from the App Store, if you subscribed via the App Store, in order to manage your existing subscription if needed.

A team can use Tyme 2 and Tyme 3 at the same time if not all team members can switch immediately. However, if you want to use one of the new features, such as grouped expenses, all team members must upgrade to Tyme 3. Appropriate hints are displayed in Tyme 3.

How do I cancel / manage my Tyme subscription?

You can manage your subscription for Tyme directly in the app. Open Tyme’s preferences and choose “Tyme License”.

If you've subscribed to Tyme directly via the Tyme Website / Paddle you can cancel your subscription in the “Tyme License” screen in the app.

If you've subscribed to Tyme via the App Store and want to cancel the subscription, please go to Manage Subscriptions in your iTunes account.

When you cancel your subscription, you will continue to have full access to Tyme until the end of your current billing period. After that, Tyme switches to read-only mode and you are still able see your data.

For how many devices is the subscription good for?

You can use the subscription on up to 5 devices (iOS & Mac). Each subscription can be used by one person. If you plan to use Tyme in a team, each team member needs his own subscription or the team admin needs to extend his/her subscription to the the number of team members needed.

Where can I find my invoice?

Your Tyme subscription invoice will be emailed to you when your subscription renews or you sign up for a new subscription.

  • If you subscribed through Apple, you can also view your invoices here: Apple Subscription Management
  • If you subscribed through Paddle and did not receive an email, please send us a message with the email address you subscribed with. We can then resend the invoice.

The activity indicator spins forever

It can happen, that the activity indicator spins forever after making a purchase via Touch ID on a Macbook Pro. In this case you need to disable Touch ID for the Mac App Store. This is a bug related to Touch ID and In-App-Purchases on macOS.

Please open the System Preferences > Touch ID Preferences, then disable iTunes & App Store and reboot your Mac.

SKErrorDomain error 4 during a purchase

This error means, that you’ve disabled In-App-Purchases on your iPhone. Please go to the Preferences > General > Restrictions > In App Purchases and re-enable them.

Tyme can’t verify my license

If you get this error message, it’s very likely that a firewall is blocking Tyme’s internet traffic. Please make sure that downloaded and signed applications are allowed to make connections in your System Preferences > Security & Privacy > Firewall. If you’re running tools like Little Snitch, please allow Tyme’s traffic in it’s preferences.

Where is my license?

If you purchased Tyme through the Mac App Store and downloaded Tyme from the Mac App Store with the same Apple ID you purchased it with, your license will automatically activate.

Did you buy Tyme directly from our website? Then please download it from our website. You have received your license by email. If you no longer have the email, send us a message and we'll resend the license to you.

My purchase is not recognised by Tyme

If you've bought Tyme via the App Store: The purchase is bound to your Apple ID and is stored locally on your Mac / iPhone. Please make sure you have downloaded Tyme with the same Apple ID for which you have made the purchase. If you’re having issues, please log out of the App Store, reboot your Mac / iPhone, then open Tyme > Manage License and hit “Restore purchase”. If this doesn't help, please delete Tyme from your Mac / iPhone and reinstall it from the App Store.

If you purchased Tyme directly from our website: Then please download it from our website, open Tyme > Manage License and click on "Restore Purchase" and enter the email address you used to purchase Tyme.

My subscription is not recognised on my other devices

Tyme uses iCloud Drive to share your subscription status across your devices. You need to enable iCloud Drive for Tyme:

  • On your Mac go to: System Preferences > Apple ID > iCloud Drive > Options > Tyme and activate the checkbox.
  • On your iPhone open: Settings > Tap on your Name (Apple ID) > iCloud > Check the iCloud Drive checkbox & the Tyme checkbox
  • Open the license screen on the device that has the active subscription (The subscription is then shared again with your iCloud account).
  • Open the license screen on the device that didn't receive the license and wait a little. It should unlock automatically.

If you're unable to activate iCloud Drive for a device (Your employers Mac with restricted access, etc.), you can do the following to share your subscription:

  • Create a one person team: Tyme 3 > File > Team Login > Create Team
  • Follow the instructions to activate your team
  • Use your team login to log in on your devices
  • Convert your projects into team projects: Select a project > Edit > Activate "Share project with team"

"Account Not In This Store" error message

This message appears when you are currently in a different country than the country of your App Store account. Luckily, you can fix this with one simple command:

  • Launch the Terminal: Open Spotlight (CMD + Space) and type "terminal", hit return
  • Copy and paste the following text into Terminal and confirm it with return: "defaults delete com.apple.appstore.commerce"
  • Retry the purchase

"Your Purchase Could Not Be Completed" error message

If you see this message during a purchase: Please check if you have In-App-Purchases disabled for your Apple-ID. You can turn them back on on your iPhones preferences > Screen Time > Restrictions > iTunes & App Store > In-App Purchases.

If that doesn't solve your issue, please get in contact with Apple at: www.apple.com/support/itunes/ww/. In general their support is quick. If you need an extension of your trial while you wait for Apple to fix this, please get in contact with us.