Frequently Asked Questions

How can I hide completed tasks?

  • On your Mac right click a project, then select “Archive completed tasks”.
  • On your iPhone swipe a project to the left, press the gear icon and select “Archive completed tasks”.

How can I switch to the weekly / annual view?

  • On your Mac click the time frame text (e.g. January 2016) in the top left corner.
  • On your iPhone open the options menu by pressing the “slider control” icon in the top right corner.

How can I change the start of the week?

  • Tyme uses the preferences of your operating system. Under macOS you can change the start of the week in System Preferences > Language & Region > First day of the week.
  • Under iOS the respective weekly start of the set country & region is selected automatically.

Start and end times are missing

If you don't see start and end times in the time entries view or the export, but only the duration. Please check, if:

  • You've enabled the "Cluster-Mode" for a project. Then only the duration is tracked instead of start and end times. Set your project to "Slot-Mode" (Project > Edit).
  • You've selected "Show sums" in the export.

How do I pause a timer?

Tyme supports two different time tracking modes: The cluster mode and the slot mode. The cluster mode is the equivalent of a pause, since only one time entry is created per task and day. No start and end times are recorded, only the duration. So if you don't want to have a new time entry for every interruption of your task, switch your project to cluster mode (Project > Edit).

Displayed durations of recorded times seem to be wrong.

If you think the recorded durations are wrong, please check the rounding settings for the task.
If you set the rounding for example to 15 minutes, time will display only rounded times and not the exact tracked duration.

The exported PDF is empty, why?

When your PDF doesn't contain any time entries, please make sure, that:

  • The time frame matches some time entries
  • You’ve selected projects with time entries for that time frame
  • They are billable or you’ve selected the option to include non billable tasks
  • The entries contain durations larger than zero

How do I set up location based tracking on my iPhone (Geofencing)?

Open the edit dialog for the task you want to activate Geofencing, scroll down to the Geofencing section and activate the checkbox. Enter the location by street name or by dragging the map.
If geofence tasks don’t work properly, enlarge the radius of your location. The GPS signal might be bad in this area.

Tyme tells me to update the app, but I don’t know how to update.

Please open the Mac App Store and click on the ‘Updates’ tab. If you’re not logged in, log in first. You should see a newer version of Tyme there, click on ‘Update’. You can turn on automatic updates in the Mac App Store preferences.

If you don't see a newer version, please log out of the Mac App Store, restart your Mac and log back in.

Tyme is damaged and can’t be opened. What now?

In rare cases it can happen, that Tyme can’t launch after downloading it from the Mac App Store. Since the purchases and downloads are managed by Apple, we cannot directly fix this, but here are some steps make it work again:

Delete the app from your Mac via the Launchpad app. In the Launchpad, click and hold on the app icon, then click the ‘X’ icon. Log out of the Mac App Store (Store > Sign Out) Restart your Mac Open the Mac App Store, Log in again and go to your purchases tab. Install Tyme. If you’re still encountering issues, please contact Apple directly.

The cloud sync doesn’t seem to work, what can I do?

Please double check, that:

  • The sync is activated in Tyme (Preferences > Sync)
  • You have the latest version of Tyme 2 installed on all devices
  • You’re using the same iCloud account on all devices
  • You’re logged in into iCloud and “iCloud Drive” is enabled for Tyme 2
  • No Firewall / App is blocking Tyme’s network traffic (Little Snitch, etc.).
  • You didn’t exceed your quota

The initial sync can take some time. Please check the sync status (Mac: Click on the Cloud in the Tyme Toolbar. iOS: Check the sync state in the preferences). If the status is “Waiting for Cloud…” or “Syncing…” please be patient.

If everything seems to be ok, but the sync still doesn’t work: Please reboot your Mac and / or iPhone. This can trigger iCloud to sync again.

Still having issues? Please check the iCloud system status.

If you think the sync is stuck, you can reset Tyme’s cloud data: Turn the sync off in Tyme 2 on your iOS devices. On your Mac, open Tyme’s Menubar and hold the ALT key, then select “Reset cloud sync…”. You’ll be asked if you want to delete Tyme’s cloud data. Hit ok, then reboot your Mac. Launch Tyme again and turn the sync back on. Wait for the sync to finish before starting Tyme on other devices.

I need to restore my data from time machine, where are the files?

In case you need to restore your projects and recorded times from a time machine backup:

If you are using the cloud sync you need to delete Tyme’s cloud data first: Delete Tyme from your iOS devices. On your Mac, go to Tyme’s settings > Sync. On your Mac, open Tyme’s menubar and hold the ALT key, then select “Reset cloud sync…”. You’ll asked if you want to delete Tyme’s cloud data. Hit ok.

Open the following folder using the Finder (Go to > Go to folder) “~/Library/Containers/de.lgerckens.Tyme2/Data/Library/Application Support/” and open Time Machine to restore these files:, and

How does the team subscription work?

If you want to continue using Team Tyme after you’ve done trialling, a team admin has to activate the subscription within Tyme.

Open the license screen in Tyme (Tyme 2 > Manage License …) and choose the amount of users your team needs. Tyme on all available platforms (Mac & iOS) is included in the subscription for all team members.

How can I delete my team?

If you don’t want to use Team Tyme anymore and want your data deleted from our servers, please follow the instructions after clicking this link. Note that you have to cancel your subscription separately.

How do I cancel / manage my Team Tyme subscription?

You can manage your subscription for Team Tyme directly in the app. Open Tyme’s preferences and choose “Tyme License”.

If you've subscribed to Team Tyme directly via the Tyme Website / Paddle you can cancel your subscription in the “Tyme License” screen in the app.

If you've subscribed to Team Tyme via the App Store and want to cancel the subscription, please go to Manage Subscriptions in your iTunes account.

Purchasing via Credit Card or Paypal

You can purchase / subscribe Tyme for your Mac using your Credit Card or Paypal account. Just make sure you download Tyme from our Website instead of the Mac App Store in order to start the purchase process from the app.

The activity indicator spins forever

It can happen, that the activity indicator spins forever after making a purchase via Touch ID on a Macbook Pro. In this case you need to disable Touch ID for the Mac App Store. This is a bug related to Touch ID and In-App-Purchases on macOS.

Please open the System Preferences > Touch ID Preferences, then disable iTunes & App Store and reboot your Mac.

SKErrorDomain error 4 during a purchase

This error means, that you’ve disabled In-App-Purchases on your iPhone. Please go to the Preferences > General > Restrictions > In App Purchases and re-enable them.

Tyme can’t verify my license

If you get this error message, it’s very likely that a firewall is blocking Tyme’s internet traffic. Please make sure that downloaded and signed applications are allowed to make connections in your System Preferences > Security & Privacy > Firewall. If you’re running tools like Little Snitch, please allow Tyme’s traffic in it’s preferences.

Where is my license?

If you purchased Tyme through the Mac App Store and downloaded Tyme from the Mac App Store with the same Apple ID you purchased it with, your license will automatically activate.

Did you buy Tyme directly from our website? Then please download it here. You have received your license by email. If you no longer have the email, send us a message and we'll resend the license to you.

My purchase is not recognised by Tyme

If you've bought Tyme via the App Store: The purchase (Single user or subscription) is bound to your Apple ID and is stored locally on your Mac / iPhone. Please make sure you have downloaded Tyme with the same Apple ID for which you have made the purchase. If you’re having issues, please log out of the App Store, reboot your Mac / iPhone, then open Tyme > Manage License and hit “Restore purchase”. If this doesn't help, please delete Tyme from your Mac / iPhone and reinstall it from the App Store.

If you've bought Tyme directly from our website: Then please download it here. You have received your license by email. If you no longer have the email, send us a message and we'll resend the license to you.

"Account Not In This Store" error message

This message appears when you are currently in a different country than the country of your App Store account. Luckily, you can fix this with one simple command:

  • Launch the Terminal: Open Spotlight (CMD + Space) and type "terminal", hit return
  • Copy and paste the following text into Terminal and confirm it with return: "defaults delete"
  • Retry the purchase

"Your Purchase Could Not Be Completed" error message

If you see this message during a purchase: Please check if you have In-App-Purchases disabled for your Apple-ID. You can turn them back on on your iPhones preferences > Screen Time > Restrictions > iTunes & App Store > In-App Purchases.

If that doesn't solve your issue, please get in contact with Apple at: In general their support is quick. If you need an extension of your trial while you wait for Apple to fix this, please get in contact with us.